Our aim is to get you the fastest and safest shipping - so that you can get your goods quickly and easily. Having said that... its not always easy with the shipping posting options we have available. Please find our FAQ's on shipping below.
You'll notice when you go through the check out that we have created a shipping option where you can use your own couriers as well. If this is your prefered option, you need to contact our office by email as soon as you've made your purchase to advise us and make a time for that courier to come and collect. All our shipping amounts are calculated by weight.
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How do you send out the Mail?
All our mail is delivered by Australia Post and goes out via Airmail. On goods over $100.00 we recommend getting postage insurance as we cannot take responsibility for lost goods.
Additionally we offer an option for you to send your own courier and you can select this option when choosing your shipping on the shopping cart.
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How Long before the products are dispatched?
Usually we send out our mail the same day or next business day. If we are waiting on stock we will advise you so that you can make the decision.
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Delivery: How long will it take for me to receive my order?
For Australia-wide deliveries: between 5 - 7 days from the time you placed the order.
For International destinations: around 7 - 10 days. If our items are out of stock - we will post this on the website. If we are unable to dispatch goods within two working days we will notify you.
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How do you calculate the Shipping? All our Shipping is weight based.
With certain products we have weighed them in their packaging because they need to be packed securely to avoid any damage. When a product has come from a manufactorer in a box, we also weight the item in the box because the item needs to be boxed to remain secure through shipping.
The Shopping cart tallies the weight of all products as it goes. There is a drop down menu for you to select the correct weight - according to your items. If you have not selected the correct weight - we will contact you prior to sending out your items.
Our Shipping is calculated according to the following information but it is sometimes subject to change (according to a change in rates from our shipping providers) so please consider these as a guide only:
800g parcel to New Zealand $6.60 + ($13.80 x 0.8) = $17.64
1.2kg parcel to USA $8.80 + ($22.20 x 1.2) = $35.44
NB: in the instance of using your own couriers to ship your products our shopping cart will charge you zero cost - however it is understood that you will pick up the expense/cost of shipping according to your own courier arrangements. Feng Shui Dragon Enterprises will not be liable for any shipping charges once you choose this option on the shopping cart.
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Are all your products in stock?
Yes, usually all our products are in stock with occassional exceptions. Additionally, if we know we have a product that is not in stock - we normally dis-engage it from the website and leave a date when we expect it when we know this date. If we know we are about to get stock however (and it might take few days to get to us) we may still take the order but send it via a faster courier process - without any additional cost to our customer.
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We want to use our own Couriers... is that Possible? Yes, this is very possible. When you are making your purchase simply select the "We want to use our own Couriers option." Once you have made your purchase just contact our office ASAP to arrange an approximate pick up time. Our office is normally open from 10.30 - 2pm each day with occassional exceptions. Note: Our contact details are at the bottom of the page or you can click here to get our contact details.
NOTE: It is naturally assumed that when a client uses their own courier service... that should there be damage to the product, etc, the client will have made arrangements with the courier company to bear the cost of damage.
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The product has arrived and it is damaged! What should we do?
All our products have a detailed inspection prior to shipping, therefore, we ask that you contact our office immediately if the goods are damaged. For more detailed information on this topic click here.
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Will there be import duties, taxes or customs to clear on the products?
Customs policies, import duties and taxes vary from country to country. Since these charges are often not levied until they reach your country, we have no way of knowing or gauging these circumstances with any type of authority. The rulings for each individual country are so unique that we recommend you contact your local customs office (if you are in doubt) and be advised correctly. Likewise we are unable to accept any responsibilty for additional charges or customs clearance and so these costs must be borne by the person purchasing the items.
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Postal Insurance - can we get it?
Yes, you definitley can get postal insurance and at the end of each shopping cart page we have a voucher for postal insurance - which we recommend you purchase.
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What if the Goods Never Arrive?
If your items do not arrive within 14 days you need to advise us ASAP so that we can take it up with Australia Post.
Additionally, we recommend getting postal insurance to cover any losses (and allow your package to be tracked). Further information is available in our Refund Policy page.
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How do we order via fax/email/phone?
Firstly you will need to download our purchase order form and fill it out (clearly please). Then, fax, post, email or phone it through to us. Dont forget to include a contact number so that we can call you if we need. Ph: +612 9362 8089 Fax: +612 9362 9089 Email:here
or Post to: PO Box 886, Double Bay NSW Sydney Australia Allow 2 business days for email confirmation of postage
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I have accidentally given you an incorrect shipping address...!
Please contact us immediately if you have provided an incorrect shipping address and we will rectify the error if the product has not been dispatched.
We are unable to accept any responsibility for delivery of the product if you have provided an incorrect shipping address and the product has already been dispatched. Additionally, we are unable to issue refunds in these conditions. Please accept our apology.
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What are Your Security, Privacy and Refund policies?
We aim to provide all of our customers with a safe online shopping experience. Our system encodes your credit card (using 128 bit SSL technology) and contact details to ensure its safe transfer to us.
We respect your privacy and personal information, and will not share it with anyone else. We may use your email address to send our email newsletters and other announcements regarding promotions, new products and special features.
Should you wish to be removed from our mailing list at any time you can use the unsubscribe feature at the bottom of any email or contact us via email, phone or fax and we will unscubscribe you.
In relation to our Refund Policy and Terms and Conditions of Operation we do have further, more detailed information about our Privacy, Refund Policies or Website Terms and Conditions.We recommend you view these policies prior to purchase so that you can be familiar with our terms of operation.
Simply click on the relevant link (above) for full information.
Our Secure Server
is Managed by:
FENG SHUI MASTER, GAYLE ATHERTON | PO Box 886, Double Bay NSW 1360 Sydney Australia T: +612 9362 8089 F: +612 9362 9089
